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Understand platform rules and your data rights

These pages explain how the platform operates, how information is used, group verification, legal terms, and how to request a copy of public-facing case data associated with your email.

  1. 1Read the section relevant to your question.
  2. 2Use the data-request route when you need an export.
  3. 3Verify control of the email address.
  4. 4Download an available export before its link expires.

Examples

  • A public data request can include enquiries, bookings, reviews, support cases, and repair tickets linked to the verified email.

Contact platform support for correction, deletion, objection, safeguarding, or other rights that cannot be completed automatically.

Public safety

How group verification works

A verified badge means the network team reviewed evidence that the repair group operates at its stated venue. Groups are not publicly listed until this review is complete.

What we check

  • The group commits to providing repair help without a compulsory service, attendance or labour fee. Voluntary donations and transparently agreed parts costs are permitted.
  • The venue is real and the group's use of it can be confirmed through an independently sourced contact.
  • At least two named organisers can be connected to the group or its proposed activity.
  • Registered charities, CIOs, CICs and companies match the appropriate official register.
  • Informal community groups provide a venue letter, event material, established public page, insurance record, or similar alternative evidence because many legitimate groups are not incorporated.

Who can apply

A verified account holder who is authorised by the proposed organisers can apply. The applicant needs a genuine public venue or a venue actively considering the group, a second organiser, suitable safety and safeguarding arrangements, and evidence that reviewers can check independently. Creating an application is free and does not publish the group.

Start a group application.

What the badge does not mean

Verification is a point-in-time identity and existence check. It is not a guarantee of repair outcomes, workmanship, safety, financial position, or the conduct of every volunteer. Payment providers carry out separate account checks before a group can receive online donations.

Report a concern

Do not send money or hand over an item if something seems wrong. Report a listing or safety concern through the private platform contact form. The platform team can hide a group while a concern is investigated.