How group verification works

What we check

• The group commits to providing repair help without a compulsory service, attendance or labour fee. Voluntary donations and transparently agreed parts costs are permitted.
• The venue is real and the group's use of it can be confirmed through an independently sourced contact.
• At least two named organisers can be connected to the group or its proposed activity.
• Registered charities, CIOs, CICs and companies match the appropriate official register.
• Informal community groups provide a venue letter, event material, established public page, insurance record, or similar alternative evidence because many legitimate groups are not incorporated.

Who can request a group

Anyone authorised by the proposed organisers can ask the network team to consider a new group. The proposal needs a genuine public venue or a venue actively considering the group, a second organiser, suitable safety and safeguarding arrangements, and evidence that reviewers can check independently.

Apply to join as a repair group using a verified organiser account. Supply links to your existing website, Facebook page, venue or event listings, or upload supporting evidence. The network team can request more proof through your private application conversation.

Only a global administrator can approve an application, create the private group workspace and appoint its first coordinator. Invitations issued by the network team let a named organiser apply using a single-use link; they do not bypass review. Public listing and verified badges require the separate group and insurance checks.

What the badge does not mean

Verification is a point-in-time identity and existence check. It is not a guarantee of repair outcomes, workmanship, safety, financial position, or the conduct of every volunteer. Payment providers carry out separate account checks before a group can receive online donations.

What “Verified insured” means

The network team has reviewed the group's insurance evidence, including the insured group, relevant activities and stated cover dates. The badge appears only during the approved cover period and is removed when that period expires, the evidence is replaced, or approval is revoked. Renewal documents need their own review.

This is an evidence check, not a guarantee that a particular repair, incident or claim is covered. Insurance terms, exclusions and cancellation can affect cover. The platform does not provide insurance. Contact the group if you need confirmation for a particular activity.

Report a concern

Do not send money or hand over an item if something seems wrong. Report a listing or safety concern through the private platform contact form. The platform team can hide a group while a concern is investigated.