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Understand platform rules and your data rights

These pages explain how the platform operates, how information is used, group verification, legal terms, and how to request a copy of public-facing case data associated with your email.

  1. 1Read the section relevant to your question.
  2. 2Use the data-request route when you need an export.
  3. 3Verify control of the email address.
  4. 4Download an available export before its link expires.

Examples

  • A public data request can include enquiries, bookings, reviews, support cases, and repair tickets linked to the verified email.

Contact platform support for correction, deletion, objection, safeguarding, or other rights that cannot be completed automatically.

Privacy

Request your public data

Receive a private export of public enquiries, platform support cases, booking requests, reviews and donations associated with your email address.

The confirmation link expires after 48 hours. Completed exports expire after 7 days.

For account profile, membership or volunteer records, sign in and use the account data export. For a broader subject access request or information needing identity checks, contact the privacy team.