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Ask the group about an item before attending

An enquiry lets the group understand the item, ask follow-up questions, and advise whether a session or another service is appropriate. It is not a booking or a promise that a repair is possible.

  1. 1Describe the item and symptoms clearly.
  2. 2Mention relevant damage, heat, smoke, batteries, or previous repair attempts.
  3. 3Provide an email you can verify.
  4. 4Use the private link in the email to continue the conversation.

Examples

  • The kettle trips the socket immediately; it has not been used since.
  • The zip slider has come off a winter coat and all teeth appear present.

For immediate danger, fire, injury, gas, or mains-supply concerns, use the appropriate emergency or qualified professional service instead of waiting for an enquiry response.

Public repair enquiry

Ask Ouseburn Demo Repair Collective

Tell the team what needs attention. They can ask follow-up questions, suggest a session, offer advice, or explain when another service would be more suitable.

Your item

A clear photo of the item, label, model number, or damaged area can help triage. Maximum 4 MB.

How the group can reach you

Enquiries and attachments are private to you and the authorised group team. Unverified enquiries are removed after 30 days; closed enquiries are removed after two years.

A private access link will be sent to your email.